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Planned Roof Maintenance for Multi-Unit Buildings in San Jose

A scheduled check and repair programme for apartment and multi-unit roofs, with drains, seams and parapets logged on each visit and the occupants told in advance.

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  • Santa Clara Valley roofs
  • Storm and leak repairs
  • Roof replacement

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Multi-Unit Maintenance

Multi-Unit Roof Maintenance: what it covers

Quick answer

Multi-unit roof maintenance is a scheduled programme of checks and small repairs for an apartment or multi-unit roof. It covers the drains, the seams, the parapets and the hatches, and it keeps a record that the owner and the managing agent can use. Sunnyvale lies between Santa Clara and Cupertino, with ZIPs 94085 to 94089, and its multi-unit buildings are checked on the same plan as those in San Jose.

Multi-Unit Roof Maintenance illustration for San Jose, CA

A multi-unit roof is shared by many occupants, and a leak on it affects more than the owner who calls. A planned maintenance programme catches the faults that grow slowly, such as a drain that is filling, a seam that is opening or a parapet cap that is shifting, before they reach a unit.

Sunnyvale is a city north-west of San Jose, between Santa Clara and Cupertino, with ZIPs running from 94085 to 94089. Its buildings and those of San Jose's larger complexes are checked on the same plan, with the access and the occupants agreed before each visit.

Service area
San Jose & Santa Clara County
Availability
Phones answered 24/7
Warning signs

Signs you need multi-unit roof maintenance

Multi-unit roofs have edges with a drop and equipment that must not be disturbed. Keep the parapet edge guarded, do not walk near the hatch without a fall-arrest system and leave any rooftop equipment to its own technician. Keep the stair and the yard clear of materials at all times.

  • Standing water on a flat section that stays for more than a day after rain
  • A drain basin that is clogged with leaves or grit
  • A seam or patch that is lifting at its edge
  • A parapet cap that rocks or shows an open joint
  • A hatch curb with cracked sealant
  • A stain on the top-floor ceiling in more than one unit
Our process

How our multi-unit roof maintenance visit works

  1. Agree the schedule and the access

    The owner or managing agent agrees the visit dates, the access to the roof and the notice to occupants. The schedule is kept in the building file and repeated each season.

  2. Walk the roof by area

    The roof is checked in its areas: the drains, the seams, the parapets and the hatches. Each finding is marked on a plan of the roof and photographed from the same position as before.

  3. Clear, patch and re-seal

    Drains are cleared and tested, small splits are patched, loose caps are re-set and sealant at the hatches is renewed. Anything larger is written up as a separate scope.

  4. Log the visit and the next steps

    The visit is logged with the date, the findings, the work done and the items for the next visit. The log is the shared record for the owner and the building file.

Why does a planned programme cost less than a repair after a leak?

A planned check finds the small faults while they are small. A drain that is cleared in a visit costs far less than a ceiling that has been soaked, dried and repainted, and the programme avoids the disruption to the units below.

Most leaks on a multi-unit roof start with a fault that was visible in a previous check. A seam that was noted as lifting and was not repaired can open fully in the next storm, and a drain noted as slow can back water across the membrane.

A programme also spreads the cost across the year. The owner pays for small visits in the dry weeks, rather than for an emergency in the wet season.

What is logged on each visit?

Each visit logs the drains, the seams, the parapets and the hatches, with a note of each finding and the photograph taken from the same position. The log is what makes the next visit short.

The log names the drain by its number, the seam by its position and the parapet by its face. A reader who has never been on the roof can then follow the history and see what was done and when.

Items that cannot be done in the visit are written as a separate scope with the reasons, so the owner can decide when to schedule them.

How are the units below protected during the work?

The units below are protected by sheeting where work is overhead, by a clear route to the stair and by notice of the days the roof will be worked. The occupants are told the days in advance.

A notice is left at each door a day or two before the visit, with the time, the access route and a contact number. Any unit with a door onto the roof area is kept clear and the route to it agreed.

Water is the main risk, so the crew does not open a seam or a patch on a day when rain is forecast, and every area is closed at the end of each day.

What does the owner receive from the programme?

The owner receives the log, the photographs and a short list of the items for the next visit. The file grows each season, and it is the record any future repair or sale will ask for.

The list names each item with its priority, so the owner can plan the work against the budget and the weather. Items marked urgent are done in the same visit where that is possible.

No warranty is stated on this page. The terms of any manufacturer's membrane warranty are read and kept in the file, and the owner should check them before signing for any work.

How is a repair decided during a planned visit?

A repair is decided by whether it can be finished safely in the visit, whether it protects the units below and whether it needs a separate scope. Small patches and clears are done on the spot, and larger work is written up for a later date.

A visit that finds a drain full of grit clears it, tests the flow and logs the result. A seam that has lifted a few centimetres is patched on the spot if the surface is dry. A parapet cap that has shifted a long way is recorded for a separate visit, since its re-setting needs the edge to be worked from a platform.

The owner is given the reasons for each decision in the log. A reader can then see why a repair was done in the visit and why another was left for a later date.

What role does the managing agent play?

The managing agent keeps the schedule, the access and the notices, and it is the owner's contact for the occupants. The technician reports to the agent and to the owner in the same log, so both have the same facts.

The agent agrees the dates and passes the notices to the occupants. A visit that is not notified causes complaints and can delay work, so the schedule is agreed well before each check.

The agent also holds the building file and decides which items are funded. The technician's log gives the agent a clear list of the items, their priority and the cost of each, so the decision is made on the record.

How does the programme treat a building that has been repaired before?

A building that has been repaired before is read against its own log. Each earlier patch and each earlier cleared drain is found on the plan, and the new visit checks whether the same spot has failed again.

A repeat failure at the same drain or seam is a sign of a cause that was not fixed. The technician looks for a level fault, a blocked pipe beyond the drain or a patch that was laid without its overlap, and records the finding in the log.

A patch that has held for several seasons is left alone and marked as sound. The log then shows which repairs have worked, so the owner can see where the money has been well spent.

Options

Types and options for multi-unit roof maintenance

Seasonal drain and seam check

A check before the wet season that clears the drains and looks at every seam, with small patches made on the spot.

Parapet and hatch maintenance

A check of the caps, the flashings and the curbs at the parapets and hatches, which are the commonest entry points on a multi-unit roof.

Santa Clara County

Why multi-unit roof maintenance is different in Santa Clara Valley

Sunnyvale is a city between Santa Clara and Cupertino, with ZIPs 94085, 94086, 94087 and 94089, and its multi-unit roofs are checked on a shared plan.

The programme follows the same checks wherever the building is in the valley, so a visit to a building in San Jose is logged in the same way as one in Sunnyvale.

Multi-unit roofs with rooftop equipment have the equipment listed in the log, so each item is re-fixed or protected on each visit.

One call and it gets handled.

Tell us when you need someone and we book the earliest visit a multi-unit roof maintenance technician has, and you approve the price before any work starts.

Call (833) 751-2102Get a quote
Where we work

Multi-Unit Roof Maintenance across Santa Clara County

Not sure if you're covered? Check your ZIP code.

Related

Flat Roof and Patio Cover Repair

Seam, membrane and drain repairs on flat roofs, patio covers and carport roofs, with the junction to the house wall and the drainage checked in the same visit.

Storm Season Roof Inspection

A roof walk and attic check made before the rain, listing each fault a long storm would test and the repair it needs, with a record kept for the season.

Attic Condensation and Venting

Finding and correcting the moisture and heat in an attic, from blocked intake and missing exhaust to vapour from the house below, with readings kept before and after.

Vent Flashing and Chimney Repair

Re-making the flashing and collars at vents, pipes and chimneys, with the counterflashing set in the masonry and the covering lapped over each piece.

FAQ

Multi-Unit Roof Maintenance FAQs

How often should a multi-unit roof be checked?

Once before the wet season and once after it is a practical rhythm, with a check after any major storm. The schedule is agreed with the owner or the managing agent.

Will the tenants be disturbed?

Some noise and access change is normal on a visit. The notice gives the days in advance, and the crew keeps the work to the times the building allows.

Who keeps the log?

The log is kept in the building file and shared with the owner or managing agent. A copy goes to each visit's technician so the next visit starts from the same record.

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